B2B Mail In Form

Right now we are seeing a high volume of mail ins of all types. We ask all of our clients to explain to their customers that for KNOWN issues it’ll take 2-3 days to arrive here (not including sundays), on average we are seeing a 2-3 days up to a 5 day turn around with the higher volumes we see, (not including weekends) and another day to process payments and shipping. Then another 2-3 day shipping time back. We ask that a two week total time frame be quoted to your customers so they are well aware that this type of work simply takes time and we are only given so much time in a day. We all go home at night to our families like they do. For unknown issues, DOA devices, Water damage repairs or data recovery we ask that you explain this is going to a high volume service center and can take as much as 4-6 weeks for turnarounds, (although it will likely not take that long, but in the cases where it does that is what they were quoted, then hopefully they won’t be calling and bugging you for updates) and we will do our best to keep you informed. You receive emails for any status changes and you can visit our cell phone website to check on the ticket number in your email too. We do our best to quickly get things done but remember that ALL mail in logic board work comes after ALL walk in work is completed. So depending on volume of walk ins, degree of difficulty on the repairs prior and the amount of work waiting, the times can be quicker than expected or a little longer. You are welcome to call as needed for updates or questions or search your ticket at the webpage below. I appreciate your patience as we work as quickly as possible to complete your desired mail in B2B repairs.